security resources
Report lost or stolen cards immediately!
Call your Local LFCU branch during normal business hours. If it is after business hours, on a weekend, or holiday call:
1-800-991-4964 for credit cards
1-800-554-8969 for debit cards
When calling you need to provide:
Your card number
Birthday of primary account holder
SSN of primary account holder
Cardholders traveling in foreign countries can report their Visa cards lost/stolen and request emergency services by using the Visa Global Customer Assistance Center.
Credit and Debit card Security Measures
• Report lost or stolen cards immediately.
• Sign your card on the signature panel as soon as you receive it.
• Protect your cards as if they were cash.
• Don't leave your cards in the glove compartment of your car. An alarmingly high proportion of all card thefts occur in glove compartments.
• Never write down your PIN - memorize it. Also, never use your PIN as a password.
• Ensure that you get your card back after every purchase.
Make a record of your card account numbers and telephone numbers for reporting lost or stolen cards. Keep that list in a safe place.
• Always check your billing statement and verify the amounts of your purchases.
• Never disclose your PIN to anyone. No one from a financial institution, the police, or a merchant should ask for your PIN.
ATM Safety
• Watch your surroundings
If the machine is poorly lit, or in a hidden area, use another ATM.
• Guard your PIN
Keep a lookout for suspicious activity. Always guard your PIN and transaction amount, and immediately cancel your transaction and leave if you see something suspicious.
• Be safe at the drive-thru
When using a drive-through ATM, lock car doors and other windows - when walking up, never leave your car running or unlocked.
• Take your receipt
Always take your receipt. It contains personal information that could be helpful to thieves.
• Avoid strangers
When using an indoor ATM that requires your card to open the door, avoid letting unknown people in with you.
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