PROBLEMS LOGGING IN?

Most people will have no problems logging in to our home banking site. If you experience problems, try one of these solutions. If you still can't get in, let us know and we will investigate and try to help or offer another solution.

Internet Explorer 3 or older?

Our home banking site uses a secure digital certificate from Thawte Consulting that identifies us as the owner of this site so your browser will encrypt communications with the internet server.When connecting to the website using an early version of Internet Explorer 3.x for Windows 95 or NT, you may receive an error stating:

The internet site you are trying to view uses a security
certificate that was signed by an unknown authority.
The page cannot be viewed.

To update the certificate, you will need to go to the Thawte website and obtain the updated SSL certificate for Internet Explorer 3.x. Easy to follow instructions to update your certificate are included on the Thawte page.

Another option is to download a newer browser. This can be done at: Netscape or Internet Explorer download sites. This option will take longer, but you will have an up-do-date browser with all the newer options.

Using Netscape Navigator 3.x or older

Our home banking site uses a secure digital certificate from Thawte Consulting that identifies us as the owner of this site so your browser will encrypt communications with the internet server.Older Netscape browsers may get a message stating:

The security library has experienced a database error.
You will probably be unable to connect to this site securely.

Root expiry is a normal part of CA operations - all CA certificates expire. On July 27 1998 the default Navigator 3 Thawte Root Certificate expired. The expiration does not affect other browsers as Thawte has longer-term roots in place for Navigator 4.x and IE 4.x. Because the Thawte root certificates embedded in Navigator 3.x expired in July 1998, all users of these browsers should follow the website's instructions to update the root certificate. It takes 2 minutes and means you won't experience any problems with our home banking site or the thousands of other secure Thawte sites.

Another option is to download a newer browser. This can be done at: Netscape or Internet Explorer download sites.

AOL Users

We have tested our home banking site using AOL 4.0 and found no problems. However, some users have reported that the 16-bit version will not implement the security technology necessary to enter the site. The 16-bit version is generally used with older Windows operating systems like 3.X.

Normally, AOL users who run Windows95 or higher are using the 32-bit version of AOL and it works fine. Apparently, some people are running the 16-bit version of AOL in Windows95 or higher in order to work around other internal network problems associated with the 32-bit version of AOL. In this case, the 16-bit version may not work. We suggest upgrading to the 32-bit version of AOL.

Don't allow cookies?

Some browsers allow you to reject cookies from servers. If you don't allow us to set a cookie upon entering the site, you will not be able to log in. The cookie we set contains information we need for security, and allows us to 'time out' your authority to view information. We place the cookie with instructions that it can only be sent to a server in our home banking domain (homecu.net).

A cookie cannot be used to extract data from your system. When a cookie is set, your browser checks it for content, an expiration date, and the domain from which it came. The domain checking means that only homecu.net can access your Internet Banking cookie. We do not distribute your cookie or account information to other companies and we do not store your Access Code, User Id or Password in your cookie.

Other Reported Problems

Case Sensitive Passwords. All passwords in home banking are case sensitive. Be sure the clock on your PC is correct. If your PC clock is wrong, we may time out your login authority before it even begins!

Don't create a shortcut in IE. You cannot create a shortcut to the home banking pages using Internet Explorer 5.0. Instead, create a shortcut to the page on our site that has the login button.